shipping-and-returns

ORDERING INFORMATION

While many of our most popular products are available here for convenient online purchase, the merchandise shown on our web site is by no means our entire inventory. For access to ALL our parts, accessories, and apparel you can call 513-522-7300. Call between 9:00am and 6:00pm Monday through Friday, or 9:00am to 2:00pm Saturday. There is NO MINIMUM ORDER.

NOTE: The presence of an item on our website does NOT guarantee that we have that item in stock. However, when back orders do occur, we process them with utmost efficiency to fulfill your request as fast as possible. You will be notified quickly when a part or product you have ordered is not in stock.

SHIPPING INFORMATION

With our online store, getting information about your shipping options and what they’ll cost is easy. We charge a flat rate and all orders over $250 qualify for free shipping. If you decide to change your order, the shipping costs will refresh accordingly.

PAYMENT

We accept PayPal, Visa, MasterCard, and Discover for all orders.

MONEY BACK GUARANTEE

We are confident that you will be happy with every purchase you make from Cadre Cycle. If, for any reason, you are not 100% satisfied with any of our products, please contact us right away. You may return merchandise (except as noted below), provided it is unused and in original condition, within 30 days from the date of invoice for a full refund of the purchase price. No returns on electrical items, special tools, special ordered or custom made items, parts & accessories that have been installed or show signs of use or wear.

At Cadre Cycle we make every effort to ship all packages quickly, accurately, and safely. All merchandise is in good condition when it leaves Cadre. But please, when you receive a package, open it and inspect the contents immediately to be sure your order is correct and that it arrived in good condition.

If You Receive DAMAGED GOODS:

Be sure to save all packing materials. If a part is lost (box broken open) or damaged in transit, you should immediately notify us. Do not return the part until you have contacted us FIRST, as this would make it impossible to collect on a claim from the carrier. Call us at 513-522-7300.

If You Need to MAKE a RETURN:

IMPORTANT: ALL shipping costs — both ways — that means the cost of shipping the outbound original order to you, as well as any costs related to returns or exchanges, are YOUR responsibility — EXCEPT in the case of defective or damaged merchandise, or when incurred because of an error on our part — OR when clearly specified otherwise, such as a special Free Shipping offer or promotion. And in those cases, it is only the outbound shipping that is free, not returns or exchanges if needed.

You must first contact our parts department by phone at 513-522-7300 for a Return Authorization number. Returned merchandise that comes to us without a Return Authorization number may be refused and returned to you at your expense, or it may simply sit here for a VERY LONG TIME before any action is taken on it. Returns sent to us COD will NOT be accepted under any circumstances.

Returns MUST be accompanied by a copy of the invoice and must be returned in original packaging. (By this we mean the manufacturer’s original packaging, if applicable, not the shipping carton it came in.) With a marker, write the Return Authorization number on the outside of the box where it is clearly visible. Then by US Parcel Post, UPS, FedEx or whichever method is most affordable and/or convenient for you, send it to: Cadre Cycle11121 Deerfield Rd. Unit D Cincinnati, Ohio 45242

Remember to INSURE the package for its full value!

RESTOCKING FEES are not normally charged UNLESS an item you are returning was a Special Order for you and not a product we normally keep in stock, OR if the return is being made made AFTER 30 DAYS. In those cases we may charge a restocking fee of up to 15% or $5.00, whichever is greater. The following items are NOT returnable – except when damaged or defective, in which case they will be replaced: electrical items, books & CD-ROMs, special tools, special ordered or custom made items, parts & accessories that have been installed or show signs of use or wear.

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